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A full suite of finance solutions to match your needs

Fingo provides employers with a comprehensive service including vehicle financing, procurement, leasing and fleet management. Our specialised experience in novated leasing together with our expert vehicle sourcing and fleet management team means you get a ‘best options’ bespoke service ideal for your needs moving forward.

While Fingo will not provide any other salary packaged goods and services directly, we collaborate with a number of salary packaging companies to provide employees with a wide range of salary packaged goods and services. This enables us to concentrate on continuing to provide state of the art automotive leasing services.

Take advantage of refined systems and services

Fingo’s systems are tailored for efficient and informed working relationships.

  • Fingo’s systems are tailored for efficient and informed working relationships.
  • Regular management meetings and reporting, both electronic and paper based.
  • Effective communication and informatiton flow with the HR or Payroll Department.
  • Regular presentations to staff about our services.
  • Provision of an employer login to provide access to all employee details at any time.
  • Inclusion of Fingo’s information, including tools and worksheets, on company intranet.
  • Provision of an online tracking system for employees.

Customers come first with Fingo.

We’re constantly seeking better ways to meet the individual needs of our customers. Over 80% of our clients are not obligated through their employers to use Fingo’s services, but still choose to do so.

How it works

Match your service to meet your expectations. Fingo works closely with Contract Managers to establish clear mutual expectations, KPI’s and an effective system for working together.

Step-by-step with Fingo:

  1. 1 Fingo informs your employees of their options via our website, online calculators, educational videos and site presentations.
  2. 2 Once an employee's application has been reviewed by Fingo, their eligibility confirmed and a car identified, the Fingo Contract Manager will liaise with your Contract Manager and/or Salary Packaging Team (SPT) to have the Deed of Novation signed.
  3. 3 Once the vehicle purchase has been settled, Fingo will liaise with your SPT to confirm the details of the lease and salary deductions. A post settlement check will be conducted following the employee’s first pay after receiving the car. (Fingo will request permission to view the employee’s pay slip to confirm that the payroll setup is correct and that the correct deductions have been made). Any necessary adjustments will then be made with your SPT.
  4. 4 All expenses and actions are recorded in Fingo’s management system daily and a monthly invoice issued to you.
  5. Any after sales issues are managed as quickly and efficiently as possible by our professional sales team. In practice we find that such services are minimal because Fingo customers know exactly where they stand from the beginning.
  6. Moving forwards, your employees will be able to manage their novated leases through Fingo’s online interactive tracking system. Similarly, you will be able to login to a secure website, again hosted by Fingo, to see all employee lease details at any time.

Our Approach

Customer satisfaction is paramount. Fingo operates on the values of transparency, minimised risk and providing a variety of options to best suit our customers individual wishes and requirements, including:

  • We are generatlly able to obtain the best new car price for customers. If a cheaper written quote is attained diresly and Fingo is unable to match it, we will provide a free vehicle protection pack to the value of $695 after we order the vehicle on your behalf.
  • Optimum Vehicle Replacement (OVR) – we will advise customers of the ideal time to replace their vehicle with no additional out of pocket expense.
  • Residual value comparison – we will provide an estimate of the future value of each vehicle to assist in the selection of an appropriate car and residual lease payment.
  • We are able to offer non-novated leasing and car loans, if this best suits customer circumstances.
  • Fingo will provide much greater consumer protection because we operate under National Consumer Credit Protection (NCCP) , being a provider of consumer as well as commercial finance. (Australian Credit Licence Number 422 347).
  • Fingo is also a A licensed motor car trader (LMCT) which enables us to offer additional options to consumers including: higher trade-in values and provision of quality used cars, if desired.

Exemplary customer focused service

We take into account taxation benefits, cost effectiveness and vehicle desires in order to provide the right finance package for the best value. Our focus is to ensure each employee is confident and capable of making an informed decision that best suits his or her personal circumstances and requirements.

Fingo has built its business by providing exemplary customer focused service. Flexible lease options are central to our offerings and include our ability and willingness to:

  • Provide a range of varied finance products depending on the customer’s financial circumstances and offer competitive interest rates - both are made possible through our access to a vast financier lender panel.
  • Arrange finance for cars up to 10 years old and provide flexible terms from 1-5 years.
  • Advise employees on the ideal time to replace their vehicle with no out of pocket expense (Optimum Vehicle Replacement).
  • Provide a residual value comparison - we estimate the future value of each vehicle to assist in the selection of an appropriate car and residual lease payment figure.

Employer reports

Fingo provides timely information, by email, hardcopy or direct viewing access, concerning all aspects of the automotive novated lease program. Our employer report contains the fleet information for the planning and preparation of annual FBT returns (by the 21st of April each year) including:

  • The name and employee number of each employee
  • The registration number of each novated vehicle leased by the employee during the FBT year
  • The delivery date or lease commencement date for each vehicle
  • The planned lease expiry date
  • The termination date of any lease, where the lease was terminated or prior to the planned lease expiry date
  • The FBT base value of each vehicle; and the opening and closing odometer readings, for the FBT year.
  • Individual driver reports, which can be exported to an Excel spreadsheet to provide a monthly, or an annual, summary statement showing each employee’s budgeted versus actual expenditure for the period and any required adjustments or variances.
  • Additional reports are available upon request at no additional cost.

Employee reports

Individual employees will be provided with a regular Driver’s Report via email which can also be viewed online. This report will provide a monthly and annual statement of actual to budgeted expenditure, highlighting any required adjustments or variances. Our employee reports include:

  • Management fees and charges
  • Lease and finance expenses
  • Service and maintenance
  • Fuel and consumables
  • Insurance, registration or roadside assistance in the month that they occur
  • Other fees and charges.

Termination Reports

Upon termination of the employee’s participation or employment, Fingo will provide a timely set of reports to both the employee and employer detailing the total of all costs and charges levied during the lease term, the total of all periodic instalments paid by the employer and any surplus owed to, or deficit payable by the employee.

Proposed KPI's and performance targets

Following is a substantial list of possible Key Performance Indicators and Minimum Performance Targets in relation to each. Fingo is confident, based on our current performance, that we can achieve all of these targets.

Key Performance Indicator Minimum Performance Target
Request for Information package by employees (includes quote) Request for Information package by employees (includes quote)
Access to online facility information – including novated lease quotation package (website) Access to online facility information – including novated lease quotation package (website)
Request for Financial Advice Request for Financial Advice
Request for meeting with sales representative Request for meeting with sales representative
Request for Account Balance or projected FBT liability Request for Account Balance or projected FBT liability
Request for Termination Calculation Request for Termination Calculation
General Service Complaint General Service Complaint
Request for variation in salary deduction Request for variation in salary deduction
Notification of employee and employer in the event of actual expenditure exceeding budgeted Notification of employee and employer in the event of actual expenditure exceeding budgeted
Request for meeting with Client Services Manager Request for meeting with Client Services Manager
Approval for vehicle service or repair Approval for vehicle service or repair
Lease Termination variation processing Lease Termination variation processing
FBT and Account reporting FBT and Account reporting
Fuel Card Issue Fuel Card Issue
Change of Lessee Details Change of Lessee Details

Upon award of contract, Fingo’s Contract Manager will meet with you to clarify mutual expectations and KPIs, agree a reporting format and regularity, and agree systems and processes for working together effectively.

why fingo

No hidden fees, expert knowledge and tailored finance solutions are just a few of the reasons Fingo works for you. Talk to a representative today.

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taxbreak

Our in-depth knowledge of industry financing means you get more from your dollar. Find out how you could be saving money through Fingo’s unique offering – Taxbreak.

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