Fingo provides employers with a comprehensive service including vehicle financing, procurement, leasing and fleet management. Our specialised experience in novated leasing together with our expert vehicle sourcing and fleet management team means you get a ‘best options’ bespoke service ideal for your needs moving forward.
While Fingo will not provide any other salary packaged goods and services directly, we collaborate with a number of salary packaging companies to provide employees with a wide range of salary packaged goods and services. This enables us to concentrate on continuing to provide state of the art automotive leasing services.
Fingo’s systems are tailored for efficient and informed working relationships.
We’re constantly seeking better ways to meet the individual needs of our customers. Over 80% of our clients are not obligated through their employers to use Fingo’s services, but still choose to do so.
Match your service to meet your expectations. Fingo works closely with Contract Managers to establish clear mutual expectations, KPI’s and an effective system for working together.
Customer satisfaction is paramount. Fingo operates on the values of transparency, minimised risk and providing a variety of options to best suit our customers individual wishes and requirements, including:
We take into account taxation benefits, cost effectiveness and vehicle desires in order to provide the right finance package for the best value. Our focus is to ensure each employee is confident and capable of making an informed decision that best suits his or her personal circumstances and requirements.
Fingo has built its business by providing exemplary customer focused service. Flexible lease options are central to our offerings and include our ability and willingness to:
Fingo provides timely information, by email, hardcopy or direct viewing access, concerning all aspects of the automotive novated lease program. Our employer report contains the fleet information for the planning and preparation of annual FBT returns (by the 21st of April each year) including:
Individual employees will be provided with a regular Driver’s Report via email which can also be viewed online. This report will provide a monthly and annual statement of actual to budgeted expenditure, highlighting any required adjustments or variances. Our employee reports include:
Upon termination of the employee’s participation or employment, Fingo will provide a timely set of reports to both the employee and employer detailing the total of all costs and charges levied during the lease term, the total of all periodic instalments paid by the employer and any surplus owed to, or deficit payable by the employee.
Following is a substantial list of possible Key Performance Indicators and Minimum Performance Targets in relation to each. Fingo is confident, based on our current performance, that we can achieve all of these targets.
|Key Performance Indicator||Minimum Performance Target|
|Request for Information package by employees (includes quote)||Request for Information package by employees (includes quote)|
|Access to online facility information – including novated lease quotation package (website)||Access to online facility information – including novated lease quotation package (website)|
|Request for Financial Advice||Request for Financial Advice|
|Request for meeting with sales representative||Request for meeting with sales representative|
|Request for Account Balance or projected FBT liability||Request for Account Balance or projected FBT liability|
|Request for Termination Calculation||Request for Termination Calculation|
|General Service Complaint||General Service Complaint|
|Request for variation in salary deduction||Request for variation in salary deduction|
|Notification of employee and employer in the event of actual expenditure exceeding budgeted||Notification of employee and employer in the event of actual expenditure exceeding budgeted|
|Request for meeting with Client Services Manager||Request for meeting with Client Services Manager|
|Approval for vehicle service or repair||Approval for vehicle service or repair|
|Lease Termination variation processing||Lease Termination variation processing|
|FBT and Account reporting||FBT and Account reporting|
|Fuel Card Issue||Fuel Card Issue|
|Change of Lessee Details||Change of Lessee Details|
Upon award of contract, Fingo’s Contract Manager will meet with you to clarify mutual expectations and KPIs, agree a reporting format and regularity, and agree systems and processes for working together effectively.
No hidden fees, expert knowledge and tailored finance solutions are just a few of the reasons Fingo works for you. Talk to a representative today.find out more
Our in-depth knowledge of industry financing means you get more from your dollar. Find out how you could be saving money through Fingo’s unique offering – Taxbreak.find out more