Dear Customers, Partners and Team Members,
As 2025 draws to a close, I want to take a moment to reflect on the year we have shared at Fingo. It has been a year of growth, upgrades and genuine connection. Most importantly, it has been a year shaped by the people who trusted us with their novated lease and car finance journey.
A quick look at the novated lease industry
Novated leasing has continued to move from a “nice-to-have” to a mainstream employee benefit in Australia. More employers are putting formal programs in place, and more employees are using novated leases as their primary way to fund and run a car.
At the same time, the industry has become noisier and more complex:
- New players are entering the market with heavy advertising and low-rate headlines.
- Electric vehicles and changing tax settings have created more questions around FBT, residual values and long-term running costs.
- Many employees are still unclear on the basics – what is and isn’t included, how the tax benefits really work, and what happens if they change jobs.
Our job at Fingo is to cut through this noise. We are a specialist, Australian family-owned business that has been doing this since 2004, and over that time we’ve helped more than 25,000 private individuals and thousands of government and corporate organisations make smarter vehicle decisions.
Highlights from 2025
This year at Fingo, we:
- Were rated number one in five Trustpilot categories and continued to protect our 5-star Trustpilot reputation for service.
- Continued to see more customers move into novated leases for both traditional vehicles and EVs, with strong interest from employees looking to manage tax, cash flow and running costs more intelligently.
- Stayed focused on clear, honest conversations – explaining novated leasing in plain English and making sure clients understand residuals, budgets and total cost of ownership before they sign anything.
- Strengthened our end-to-end service, refining how we guide you from first enquiry to approval, settlement and long-term fleet support.
Behind the scenes, our team has continued to do the heavy lifting – dealing with lenders, dealers, payroll and fleet partners so you do not have to. That is the Fingo way.
Technology upgrades – setting up 2026 and beyond
To support the next phase of growth and improve your experience, we have invested heavily in our technology stack throughout 2025, with further upgrades locked in for 2026:
- HubSpot CRM implementation: We are rolling out HubSpot across the business to manage every enquiry, quote and deal in one place. This means faster follow-up, better visibility on where your deal is at, and fewer things slipping through the cracks.
- Tighter integration with our existing systems: HubSpot will sit alongside AutoHub, our fleet platforms and document tools so that credit assistance, novated budgets, settlements and post-settlement care all talk to each other properly.
- Smarter communication: Over time, this will allow us to deliver more timely, relevant updates and education: not just at the point of sale, but throughout the life of your lease.
In simple terms: better systems behind the scenes so our people can spend more time advising you and less time chasing paperwork.
Our commitment to five-star service
Five-star service is not a marketing line for us; it is a standard. Our commitment going into 2026 is clear:
- We will continue to operate as a specialist, compliance-driven novated lease and car finance provider, not a volume call centre.
- We will keep explaining the numbers – tax, FBT, residuals, running-cost budgets – in a way that makes sense, so you can make informed decisions.
- We will keep doing the heavy lifting with dealers, lenders and payroll so you can save time, save tax and reduce financial risk.
- We will keep investing in our team and our systems so that the service you receive in 2026 is even better than what you experienced in 2025.
You can expect the same straight-talking, people-first approach – backed by better tools and more efficient processes.
Season’s greetings
As the festive season begins, I hope you have the chance to slow down, rest and enjoy the company of family and friends. Thank you for trusting Fingo with your novated lease and car finance needs this year. Your support means a great deal to me personally and to our team, and we look forward to working with you again in 2026.
Warm regards,
Kim Hunter
Managing Director – Fingo